At Hey Dude Store, we’re dedicated to making your shopping experience as comfortable as our shoes! We understand that finding the perfect fit online can sometimes be tricky, which is why we’ve created straightforward shipping and return policies. Whether you’re shopping for our trendy Men’s HEY2O Collection, cozy Girls Wendy slippers, or durable Men’s Boots, you can shop with total confidence.
✨ Policy Highlights at a Glance:
- Shipping: Choose between fast Standard Shipping or Free Shipping on orders over $50.
- Order Processing: 1-2 business days before your order ships.
- Return Window: 15 days from the date you receive your order.
- Condition: Items must be unworn, in original packaging with all tags attached.
- Easy Process: Start your return or exchange request via email.
- Fast Refunds: Processed within 5-7 business days after we receive your return.
Shipping Information
We ship globally (excluding Asia and certain remote regions) and offer two convenient shipping options to get your favorite footwear to you.
1. Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after payment confirmation. You will receive a shipping confirmation email with tracking information once your order leaves our warehouse.
2. Shipping Methods & Delivery Timeframes
We partner with trusted carriers to ensure reliable delivery:
- Standard Shipping:
- Carrier: DHL or FedEx
- Cost: $12.95
- Estimated Delivery: 10-15 business days after shipment.
- Ideal for: Customers who want a balance of speed and cost.
- Free Shipping:
- Carrier: EMS
- Cost: FREE on all orders over $50.
- Estimated Delivery: 15-25 business days after shipment.
- Ideal for: Budget-conscious shoppers who don’t mind a longer wait.
Please Note: Delivery times are estimates and may vary due to customs processing, weather, or carrier delays, especially for international orders. Tracking links will be provided for all shipments.
Returns & Exchanges
Your satisfaction is our priority. Our hassle-free policy is designed for your peace of mind.
1. Eligibility & Timeframe
You may return or exchange most items purchased from buyfootweardeal.com within 15 days of the delivery date. To be eligible, the item must be in its original condition: unworn, unwashed, with the original tags and packaging intact.
2. Non-Returnable Items
To ensure hygiene and safety for all our customers, the following items cannot be returned or exchanged unless they arrive defective or damaged:
- Worn Footwear: Any shoes showing signs of wear, scuffing, or soiling.
- Final Sale Items: Any item marked as “Final Sale” or “Clearance” at the time of purchase. (Please check product descriptions carefully.)
- Personalized/Customized Products: Items that have been specially ordered or altered.
- Accessories without Defects: Intimate apparel like Wally Stretch Sox and other socks for hygiene reasons, unless faulty. Note
Important: This policy applies consistently across all our collections, including the Men’s HEY2O Collection, Paul Collection, MLB Collection, and our entire Kids and Lildude Shoes lines.
3. Step-by-Step Return/Exchange Process
- Initiate Your Request: Within 15 days of delivery, email our customer service team at [email protected] with the subject line “Return/Exchange Request”. Use the template below to ensure we have all necessary information.
- Receive Instructions: Within 2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed instructions on where to ship your return.
- Package & Ship: Securely package the item(s) in their original box, if possible, and include the RMA number clearly on the outside. We recommend using a trackable shipping service. Original shipping costs are non-refundable.
- Inspection & Processing: Once we receive and inspect your return (typically within 3-5 business days of arrival), we will notify you via email about the status of your refund or exchange shipment.
4. Refund Timeline & Method
Your comfort is our priority, and that includes a smooth refund process.
- Timing: Refunds are processed within 5-7 business days after we approve your return.
- Method: The refund will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal).
- Deductions: Please note that original shipping fees (e.g., the $12.95 for Standard Shipping) are not refundable. For exchanges, we will cover the standard shipping cost to send your new item.
5. Exchange Process
Want a different size in our Men’s Wide Styles or a new color from the Girls Wendy collection? Exchanges follow the same initial steps as returns. In your request email, clearly state the new item you desire (product name, size, color). We will process the exchange once the original item is received and approved. If the new item has a different price, we will either charge or refund the difference.
Return/Exchange Request Email Template
Copy and paste the template below into an email to [email protected] to get started quickly.
Subject: Return/Exchange Request
Dear Hey Dude Store Customer Service,
I would like to request a return/exchange for my recent order.
Order Number: [Your Order Number]
Date of Order: [Date]
Product(s) to Return/Exchange:
– [Product Name, e.g., Men’s Austin Lift in Brown, Size 10]
– [Size]
– [Color]
– [Reason for Return/Exchange: e.g., Size too large, Wrong color, etc.]
For Exchanges Only:
Desired Replacement Item:
– [Product Name]
– [Size]
– [Color]
My Shipping Address (for exchange or refund confirmation):
[Your Full Name]
[Street Address]
[City, State, Postal Code]
[Country]
Please provide the return address and any further instructions.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number (Optional)]
Damaged or Defective Items
If your new Lildude Shoes or Men’s Boots arrive damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order number. We will arrange a prepaid return label and expedite a replacement or full refund at no cost to you.
Need Help? Contact Our Friendly Team
We’re here to help you with any questions about returns, exchanges, or your order. Our goal is to make your experience as comfortable as our shoes!
- Customer Service Email: [email protected]
- Physical Address (for correspondence):
Hey Dude Store
4063 Parrill Court, Merrillville, IN 46410, USA
Please allow 1-2 business days for a response.
Walk comfortably. Shop confidently.
We stand by our products and our promise of an easy, transparent shopping experience for everyone in the family.