Welcome to the Hey Dude Store FAQ! We’re here to help you step into comfort with ease. Below, you’ll find answers to the most common questions about our products, shipping, returns, and more.
Quick Tip: Our goal is to make your experience as comfortable as our shoes! We’re a family-focused brand offering lightweight, versatile footwear for Men, Women, Kids, and even our exclusive Lildude collection. Whether you’re here for the viral Men’s Best Sellers, cozy Slippers, or flexible Wally Stretch Sox, we’ve got you covered.
📦 Ordering & Shipping
Q: Where do you ship from, and how long does order processing take?
A: All orders are hand-picked and packed with care at our headquarters in Merrillville, Indiana, USA (4063 Parrill Court). Order processing typically takes 1-2 business days before your item is dispatched.
Q: What shipping options do you offer?
A: We offer two convenient options to get your Hey Dudes to you:
1. Standard Shipping ($12.95 flat rate): Shipped via DHL or FedEx. Estimated delivery is 10-15 business days after dispatch. Perfect when you need your Austin Lift Boots or Girls Wendy shoes in time for your plans.
2. Free Shipping: Available on all orders over $50, shipped via EMS. Estimated delivery is 15-25 business days after dispatch. Great for stocking up for the whole family!
1. Standard Shipping ($12.95 flat rate): Shipped via DHL or FedEx. Estimated delivery is 10-15 business days after dispatch. Perfect when you need your Austin Lift Boots or Girls Wendy shoes in time for your plans.
2. Free Shipping: Available on all orders over $50, shipped via EMS. Estimated delivery is 15-25 business days after dispatch. Great for stocking up for the whole family!
Q: Do you ship worldwide?
A: Yes! We proudly ship globally to bring comfort to your doorstep. Please note that we are unable to deliver to some remote areas in Asia and other isolated regions. Delivery times are estimates and may vary based on location and customs processing.
Q: How can I track my order?
A: As soon as your order leaves our warehouse, we’ll send you a confirmation email with a tracking number. You can use this to follow your package’s journey right to your door.
👟 Products & Sizing
Q: What makes Hey Dude shoes special?
A: Hey Dude shoes are built around a comfort-first philosophy. They’re incredibly lightweight, flexible, and designed for versatile, everyday wear. From our Men’s Wide Styles and Boots to the Girls Slippers and Wally Stretch Sox, each pair is crafted for effortless style and all-day ease.
Q: Do you offer wide styles?
A: Absolutely! Check out our dedicated “Men’s Wide Styles” collection for a roomier fit that doesn’t compromise on comfort.
Q: What collections do you have for kids?
A: We love outfitting the whole family! For kids, we have:
• Kids (general collection)
• Boys & Boys Wally
• Girls, Girls Wendy, & Girls Slippers
• Our unique Lildude Shoes collection for the littlest feet!
• Kids (general collection)
• Boys & Boys Wally
• Girls, Girls Wendy, & Girls Slippers
• Our unique Lildude Shoes collection for the littlest feet!
💳 Payment & Accounts
Q: What payment methods do you accept?
A: We accept all major payment methods for a seamless checkout: Visa, MasterCard, JCB, and PayPal.
Q: Is my payment information secure?
A: Yes. We use secure, encrypted payment processing to ensure your financial information is protected.
↩️ Returns & Exchanges
Q: What is your return policy?
A: We stand by our comfort guarantee! If your shoes aren’t the perfect fit, you can initiate a return within 15 days of receiving your order.
Q: What condition do items need to be in for a return?
A: To be eligible for a return, items must be unworn, in their original packaging, and with all tags attached. We want the next customer to experience the same fresh-out-of-the-box comfort you did.
Q: How do I start a return?
A: Please contact our friendly customer service team at [email protected] for detailed instructions and a hassle-free return process.
🌐 Website & Services
Q: What is “Men’s Buy With Prime” or the “MLB/Paul Collection”?
A: These are special curated collections! “Buy With Prime” may refer to expedited options for Prime members. The MLB Collection features team-themed styles, and the Paul Collection is a unique line of designs. Explore our menu to discover these unique offerings!
Q: Who is the Hey Dude Store for?
A: Hey Dude Store is for everyone who values comfort, simplicity, and versatile style. Our target customers are individuals and families looking for reliable, easy-to-wear footwear for daily life. From men seeking the popular Viral Best Sellers to parents shopping for matching family styles in Kids and Lildude sizes, we focus on a casual, friendly, and inclusive shopping experience.
Still Have Questions?
Our customer service team is as friendly and supportive as our shoes are comfortable. We’re here to ensure your experience is smooth from click to doorstep.
Email Us: [email protected]
Thank you for choosing Hey Dude Store. We’re not just delivering shoes; we’re delivering a foundation for your daily comfort and style.
Hey Dude Store – Step Into Comfort, Step Up Your Style.
Serving you from Merrillville, Indiana, to the world.