Welcome to the Hey Dude Store delivery information page! We know you’re excited to get your hands (and feet) on our incredibly comfortable footwear, and we’re just as excited to get it to you. Our shipping process is designed to be as straightforward, reliable, and customer-friendly as our shoes are comfortable.
Whether you’ve just ordered our viral Men’s Best Sellers, a cozy pair of Girls Slippers, some versatile Wally Stretch Sox, or you’re outfitting the whole family from our Men’s, Women’s, Kids, and Lildude collections, here’s everything you need to know about how we deliver comfort to your doorstep.
✨ Our Delivery Promise
Just as we’re committed to delivering exceptional comfort and unbeatable value, we’re dedicated to a transparent and efficient delivery experience. We ship globally from our headquarters in Merrillville, Indiana, ensuring your journey to better footwear is smooth from click to doorstep.
Your Order Journey: From Cart to Comfort
Order Processing
Once you place your order, our team gets to work. We carefully pick and pack your chosen styles. This usually takes 1-2 business days.
Shipment & Tracking
We’ll send you a confirmation email with your tracking number as soon as your order is dispatched. You can follow its journey right to you.
Delivery & Enjoyment
Your Hey Dude shoes arrive! Unbox, slip them on, and experience the comfort-first lifestyle. Your feet will thank you.
Shipping Options & Timelines
We offer flexible shipping methods to suit your needs and budget. All orders are processed and shipped from 4063 Parrill Court, Merrillville, US 46410.
Option 1 Standard Shipping
Carrier: DHL or FedEx
Cost: $12.95 (flat rate)
Delivery Time: 10-15 business days after dispatch.
Ideal for: When you want a balance of speed and cost. Perfect for grabbing those Men’s Austin Lift Boots or Girls Wendy shoes for an upcoming plan.
Option 2 Free Shipping
Carrier: EMS
Cost: FREE on all orders over $50.
Delivery Time: 15-25 business days after dispatch.
Ideal for: Budget-conscious shoppers and larger orders. A great way to get the whole family comfortable—pair Boys Wally with Men’s Slippers and hit the free shipping threshold easily!
Note: Delivery times are estimates and may vary slightly based on your location and customs processing. We currently ship worldwide, with exceptions for some remote areas in Asia and other isolated regions.
After Your Delivery: Our Happiness Guarantee
We stand by the comfort and quality of every pair. If your shoes aren’t the perfect fit, we offer a hassle-free return policy.
- Return Window: You have 15 days from the date you receive your items to initiate a return.
- Condition: Items must be unworn, in their original packaging, with all tags attached.
- For detailed instructions on starting a return, please contact our customer service team.
Payment & Global Service
To make your checkout as comfortable as our shoes, we accept all major payment methods: Visa, MasterCard, JCB, and PayPal. We are proud to serve customers across the globe, bringing our philosophy of effortless comfort and versatile style to your doorstep, no matter where you are.
Need Help With Your Order?
Our friendly customer service team is here to help ensure your experience is as smooth as the interior of our shoes. If you have any questions about shipping, your order status, or anything else, please don’t hesitate to reach out.
Email us at: [email protected]
Thank you for choosing Hey Dude Store. We’re not just delivering shoes; we’re delivering a foundation for your daily comfort and style. Now, go explore those collections—your perfect pair is waiting!